Accessibility Statement for Cleaner Hounslow

Cleaner Hounslow is committed to providing an inclusive and accessible online experience for everyone in the Cleaner Hounslow area, including residents, visitors, and staff. We want as many people as possible to be able to use our digital services, including our website and any online forms used to report local environmental issues or request cleaning support.

Our accessibility commitment

We aim to meet the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, hearing, motor and cognitive impairments. By following these standards, we also improve the experience for all users in the Cleaner Hounslow area, whatever device or browser they use.

We are working to ensure that key tasks such as reporting litter, fly-tipping, graffiti, street cleaning needs and other environmental concerns can be completed in a clear, consistent and accessible way.

Using Cleaner Hounslow with assistive technologies

The Cleaner Hounslow website is designed to work with modern screen readers, magnification tools, speech recognition software and other assistive technologies. Pages are structured with clear headings, descriptive text and logical reading order so that users can understand content when navigating by heading, section or link.

Where possible, images include meaningful alternative text so that screen-reader users can understand important information. We aim to ensure that form fields used for reporting issues or requesting services in the Cleaner Hounslow area have associated labels and instructions that work well with assistive technologies.

Keyboard navigation and focus

Users should be able to navigate the Cleaner Hounslow website using only a keyboard. This includes moving through menus, forms and interactive elements without needing a mouse or touch screen. The focus order is designed to follow the visual layout of the page so that users can move through content in a predictable sequence.

We are working to maintain visible focus indicators so that keyboard users can clearly see which element on the page is currently selected. Where practical, we seek to avoid keyboard traps and provide consistent keyboard shortcuts or access keys only where they do not conflict with standard browser controls.

Text, contrast and layout

Content on the Cleaner Hounslow website aims to use plain, clear language so that information about street cleaning, reporting problems and accessing local services is easy to understand. We aim to use sufficient colour contrast between text and background to make content readable for people with low vision or colour vision differences.

The layout is designed to be responsive so that pages can be used on a range of devices and screen sizes. Users should be able to resize text using their browser controls without losing content or functionality.

Ongoing improvements and limitations

We are continually improving accessibility across the Cleaner Hounslow service. Some older documents or third-party content may not yet fully meet WCAG 2.1 AA standards. Where we are aware of issues, we are working to fix them or provide the information in an alternative format where possible.

If you encounter an accessibility problem that prevents you from using a Cleaner Hounslow service, please let us know so that we can investigate and address the issue.

Requesting information in an accessible format

If you need any information on the Cleaner Hounslow website in a different format, such as large print, audio, easy read or another accessible format, you can contact the Cleaner Hounslow team. When you contact us, please tell us the web page or document you need, what format you require, and how we can best support your access needs.

Reporting accessibility issues

We welcome feedback on the accessibility of Cleaner Hounslow. If you experience any problems, find parts of the site difficult to use, or think we are not meeting accessibility requirements, you can contact the Cleaner Hounslow team to report the issue. We will review your feedback, consider appropriate improvements, and respond where a reply is required.

Review of this accessibility statement

This accessibility statement applies to the Cleaner Hounslow website and digital services. We review this statement regularly to reflect ongoing improvements and changes to accessibility standards. Our goal is to ensure that everyone in the Cleaner Hounslow area can access essential cleaning and environmental reporting services online in a fair and inclusive way.