Cleaner Hounslow Privacy Policy

This Privacy Policy explains how Cleaner Hounslow collects, uses, stores, and protects personal data of its customers. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaner Hounslow customers within our service area, including those who make enquiries, book services, or otherwise interact with us.

Who this Privacy Policy applies to

This Privacy Policy applies to individuals who are customers or prospective customers of Cleaner Hounslow within our service area. It also applies to people who contact us on behalf of a business or organisation, and to householders who receive cleaning services arranged by someone else on their behalf.

By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Personal data we collect

We may collect and process the following categories of personal data about you, depending on how you interact with us and which services you use:

Identification and contact details: name, address, service address, billing address, and other contact details such as general correspondence details you provide when communicating with us.

Service and booking information: details of the services you request, dates and times of visits, access instructions, special cleaning instructions, property type, and records of communications relating to your bookings.

Payment and transaction data: payment method details, transaction history, invoices, and records related to payments and refunds. We do not store full card details if payments are processed through a secure payment processor.

Communication data: information you provide when you contact us with questions, feedback, or complaints, including the content of emails, forms, or messages and our responses.

Technical and usage data: information related to how you interact with our website or digital services, such as IP address, device type, browser type and version, approximate location, and usage logs where technically captured. This may be collected through basic cookies or similar technologies where used.

Marketing preferences: records of your consent to receive marketing communications and your preferences regarding how we contact you.

How we collect your personal data

We collect personal data in several ways:

Directly from you: when you contact us, request a quote, make a booking, complete a form, provide feedback, or communicate with us in any other way.

From third parties: where a third party books cleaning services on your behalf and provides your details, or where we receive limited information from partners such as payment service providers or booking platforms.

Automatically: some technical and usage data may be collected automatically when you visit our website or use our online services.

Lawful bases for processing your data

We rely on the following lawful bases for processing your personal data under the UK GDPR:

Performance of a contract: to take steps at your request before entering into a contract and to provide our cleaning services to you, including managing bookings, delivering services, processing payments, and communicating with you about your services.

Legal obligations: to comply with legal and regulatory requirements, such as tax, accounting, and audit obligations, and to respond to lawful requests from authorities where required.

Legitimate interests: to operate, manage, and improve our business and services, including handling customer enquiries, preventing fraud, ensuring security, maintaining records, and analysing service use. When relying on legitimate interests, we consider and balance any potential impact on your rights and freedoms.

Consent: where required by law for certain activities, such as sending you direct marketing communications by electronic means or using non-essential cookies or similar technologies. Where we rely on your consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide cleaning and related services, including setting up and managing your bookings, attending properties, and handling special requirements.

To manage customer relationships, including responding to your enquiries, handling complaints, and providing customer support.

To process payments, issue invoices, manage refunds, and keep accurate financial and transaction records.

To improve and develop our services, including analysing how our services are used, monitoring service quality, and training staff.

To send administrative communications, such as booking confirmations, reminders, service updates, and important notices about changes to our terms or policies.

To send marketing communications, where permitted by law and where you have not opted out, about Cleaner Hounslow services, offers, and updates that may be of interest to you.

To protect our business and others, including preventing and detecting fraud, misuse of services, or security incidents, and to assert or defend our legal rights.

Data sharing and processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties only process your data in accordance with our instructions and for the purposes set out in this Privacy Policy. Categories of such processors may include:

IT and hosting providers who support our websites, systems, and data storage.

Payment service providers who process your payments and manage transactions securely.

Customer management and communication service providers who help us manage bookings, reminders, and customer communications.

Professional advisers, such as accountants or legal advisers, where necessary for business administration or to obtain professional advice.

We may also share personal data with third parties where required by law, to comply with legal processes, or to protect our rights and the rights of others.

International data transfers

Where any of our service providers or their systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or equivalent measures, in accordance with data protection laws.

Data retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting obligations, and resolve disputes.

In general:

Customer and service records are kept for the duration of your relationship with us and for a reasonable period afterwards, to respond to queries or potential disputes.

Financial and transaction records are kept for the period required by applicable tax and accounting laws.

Marketing data is kept until you withdraw your consent or object to receiving marketing, after which we retain a record of your preference so that we do not contact you inappropriately.

When personal data is no longer required, it will be securely deleted, anonymised, or otherwise removed from our systems.

Your data protection rights

Under data protection laws, you have a number of rights in relation to your personal data. Depending on the circumstances, these may include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to rectification: you can request that inaccurate or incomplete personal data about you is corrected.

Right to erasure: in certain situations, you can request that your personal data is deleted, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restrict processing: you can request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or consider an objection you have raised.

Right to object: you can object to our processing of your personal data where we rely on legitimate interests, and we will stop processing unless we have compelling legitimate grounds which override your interests. You always have the right to object to direct marketing.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to request that we transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with applicable laws.

Security of your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Measures may include access controls, secure systems, staff training, and regular review of our data handling practices. However, no system can be completely secure, and you should take care when sharing personal data with us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be effective when we publish the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.